You are lucky your job lasted till March. Whenever that by now familiar Philippine accent comes on the line, I silently curse. Customer service is now a misnomer.
It's even worse with an AI 'customer service rep'. The CSR was not responding to my questions until I asked "Are you a computer?" Then 'she' said it was an AI assistant. Goodbye was my response.
My blood pressure is still high from a customer "service" call this morning. It did end, 20 minutes later, with the supervisor apologizing for the confusion. So frustrating though!
There may be an answer. If the People band together and quit using their products and services. I understand it’s hard & we may suffer, yet their way is No Answer at All!!
You spend 5 minutes verifying that YOU are really YOU! You’ve already explained the problem and the reason for your call. There is a 3 minute pause …yay they’re working on the solution, right? HAH! Next thing you hear or read is “and how is your day going?” WHO CARES! Just answer my question!!! I am so sick and tired of this scripted small talk 😤 We know you’re just stalling by acting as if you REALLY CARE!
I had an experience like that just yesterday! Annoying
You are lucky your job lasted till March. Whenever that by now familiar Philippine accent comes on the line, I silently curse. Customer service is now a misnomer.
It's even worse with an AI 'customer service rep'. The CSR was not responding to my questions until I asked "Are you a computer?" Then 'she' said it was an AI assistant. Goodbye was my response.
😩 annoying!!
My blood pressure is still high from a customer "service" call this morning. It did end, 20 minutes later, with the supervisor apologizing for the confusion. So frustrating though!
There may be an answer. If the People band together and quit using their products and services. I understand it’s hard & we may suffer, yet their way is No Answer at All!!
The customer is supposed to have the right to demand an onshore representative if you demand they comply. Worth trying.
You spend 5 minutes verifying that YOU are really YOU! You’ve already explained the problem and the reason for your call. There is a 3 minute pause …yay they’re working on the solution, right? HAH! Next thing you hear or read is “and how is your day going?” WHO CARES! Just answer my question!!! I am so sick and tired of this scripted small talk 😤 We know you’re just stalling by acting as if you REALLY CARE!
Hahahaha. It just sucks!
Reminds me of the culture differences in the movie Grand Torino where Clint Eastwood was interacting with his Hmong neighbors.
Healthcare has been on this route for decades. Health’care’ isnt.